Refund and Returns Policy

Effective Date: March 26, 2023
Company Name: ScriptNP.com
Contact Email: [email protected]
Website: https://scriptnp.com

1. Introduction

At ScriptNP.com, we are committed to delivering high-quality digital services and solutions that cater to a wide range of needs in today’s digital environment. We specialize in:

  • SEO-optimized video hosting scripts

  • Custom video players, including JWPlayer integration

  • VPS and server setup, deployment, and management

  • Downloadable software and scripts

  • Full digital service solutions including SEO consultation and implementation

Due to the digital nature of our products and services, we operate under a strict “No Refund, No Return” policy once a service has been delivered or a digital product has been accessed or downloaded. This policy has been clearly outlined below to ensure full transparency and avoid any confusion.

By purchasing any product or service from ScriptNP.com, you agree to this refund and return policy in its entirety.

2. Digital Products & Services – No Refund, No Return

All products and services offered on ScriptNP.com fall under the category of digital goods and virtual services. As such, these offerings are exempt from the traditional return policies applicable to physical goods.

These non-refundable, non-returnable services include (but are not limited to):

  • Video hosting scripts and software (delivered via download or email)

  • Custom-built video players or integrations (e.g., JWPlayer customization)

  • Server setup, VPS installation, and server management

  • SEO strategy creation, implementation, and backlink building

  • Any downloadable software product or source code

  • Technical consultation or virtual service delivery

Once a digital product has been accessed, downloaded, or delivered in any form, we do not offer refunds, exchanges, or returns. Please ensure you have reviewed all product descriptions, demos (where applicable), and service details before making a purchase.

3. SEO Services – No Refund Due to Nature of Work

SEO is a long-term and ongoing process. We offer white-hat SEO services that include keyword optimization, backlink building, performance tracking, content advice, and more. As with all ethical SEO practices, it may take 4 to 12 weeks (or more) to start seeing noticeable improvements in search engine rankings.

Therefore, SEO services are non-refundable for the following reasons:

  • Time and resources are invested from day one.

  • Results depend on several external factors, including competition, domain authority, market dynamics, and Google algorithm updates.

  • Partial work cannot be returned or undone once delivered.

Buying our SEO services means you acknowledge the long-term nature of SEO and agree to proceed without expectations of instant results or refunds.

4. Software Licensing & Access – Final Sale

All software scripts, tools, or plugins purchased from ScriptNP.com are:

  • Licensed per user or per domain, depending on the specific package

  • Delivered digitally, through download links or email

  • Not returnable or refundable once access has been granted or files have been delivered

Please make sure you understand the licensing terms and software requirements before placing an order. If you have questions, feel free to contact our support team before purchase.

5. VPS/Server Management – Project-Based & Non-Reversible

Our VPS and server management services are tailored to your hosting environment and business needs. These may include:

  • Initial VPS setup and configuration

  • Web server or database setup (e.g., Nginx, Apache, MySQL)

  • Security hardening, performance tuning, and ongoing maintenance

Since all server-related tasks involve one-time labor and irreversible actions on your infrastructure, no refunds or reversals are possible after service delivery.

If an error or issue is caused due to miscommunication or lack of information provided by the client, ScriptNP.com cannot be held responsible, and no compensation or refund will be granted.

6. Technical Support Limitations

We offer limited technical support for the following:

  • Installation assistance for scripts purchased

  • Troubleshooting for purchased software

  • General support related to licensing or access

Support does not include:

  • Custom feature development or third-party integration

  • Fixes for issues caused by external changes or modifications

  • Performance optimization for user-modified scripts

All services are delivered on an “as-is” basis, and additional support may incur extra charges. No refunds will be given for dissatisfaction with the support scope.

7. Chargebacks and Disputes

We strongly discourage fraudulent chargebacks. All purchases from ScriptNP.com are logged with server access, delivery records, and communication trails. If a chargeback is initiated for a product or service that has already been delivered, we will dispute it with full documentation.

Chargebacks are considered a breach of our terms, and you may lose access to any active or future services or licenses from ScriptNP.com.

If you’re unsatisfied or confused about your purchase, contact us at [email protected], and we will make reasonable efforts to resolve the matter.

8. Cancellation Policy

Once an order has been placed for any custom service (SEO, VPS setup, video player customization, etc.), it enters an active fulfillment phase. Cancellations are not accepted once we have started work.

If a project is canceled due to lack of response or cooperation from the client’s side, the payment will not be refunded, and ScriptNP.com reserves the right to terminate the service.

9. Delivery Timelines

Most digital products are delivered instantly or within 24-48 hours via email or download link. Service-based offerings, such as SEO or server setup, have varied delivery timelines depending on project complexity.

Estimated timelines are communicated in advance, and any delay caused by missing information or late communication from the customer will not be grounds for a refund.

10. Eligibility for Exception-Based Refunds (Rare Cases Only)

We may issue refunds or offer store credits in rare cases such as:

  • Duplicate payments due to technical error

  • Accidental overcharges or billing errors

  • Undelivered services due to internal failure

If you believe your case qualifies, contact us within 7 days of purchase with proof of payment and a detailed explanation at [email protected]. Refund approvals are strictly at our discretion and will be handled case-by-case.

11. Updates to This Policy

ScriptNP.com reserves the right to update or modify this Refund and Return Policy at any time without prior notice. We recommend reviewing this page periodically to stay informed of any changes.

Any modifications will be effective immediately upon posting on this page. Continued use of our services after such changes shall constitute your consent to the updated policy.

12. Contact Information

For all refund and return-related queries or concerns, please contact us:

📧 Email: [email protected]
🌐 Website: https://scriptnp.com

We aim to respond to all queries within 1–2 business days.